iNNBEAUTY Project

Read frequently asked questions for INNBEAUTY Project. Find information about orders, shipping and returns, general questions about products, and more.

Help & FAQs | INNBEAUTY Project

Which skin types are INNBEAUTY Project products suitable for?

Are INNBEAUTY Project products vegan or cruelty-free?

Are INNBEAUTY Project products fragrance-free?

Are INNBEAUTY Project Products safe for acne & roscea?

Are INNBEAUTY Project Products pregnancy-safe?

Does INNBEAUTY Project clinically test its products?

What does high-performance "clinical skincare solutions" mean?

After opening, how long can I use my INNBEAUTY Project product before it expires?

What is the shelf-life of an unopened INNBEAUTY Project product?

How can I find out more information about a product?

I can't find my favorite product - was it discontinued?

Products

Do you offer refills for any products?

Which products are refillable?

How do I use a refill pod?

Why is my refill pod smaller than the original bottle?

What is an airless pump?

Why does INNBEAUTY Project use airless packaging?

Is the pump broken if I'm missing a dip tube inside?

Is the pump broken if nothing comes out?

Refills & Packaging

What states does INNBEAUTY Project ship?

Does INNBEAUTY Project ship to Alaka, Hawaii or Puerto Rico?

Do you ship to P.O. Boxes?

Do you ship Internationally?

How long will my order take to arrive?

What are my shipping options?

What shipping methods are available?

My shipping address is wrong, can you help me update?

My order is marked as delivered, but I don't have it.

What should I do if my shipment arrived damanged?

Shipping & Delivery

What is your return, and refund policy?

What is your exchange policy?

How do I place a return or exchange?

How long does it take to process a return?

What is the status of my return?

What should I do if I receive the wrong product?

Can I return an item purchased in-store to INNBEAUTYProject.com?

Returns & Exchanges

Can I change or cancel my order once it is placed?

My billing address is wrong, can you help me update?

How can I check the status of my order?

How do I apply a discount code?

Can I use multiple promotions or discounts on my orders?

Which payment methods do you accept?

When will my credit card be charged?

Can I get samples?

Am I allowed to sell INNBEAUTY Project products online or on marketplaces?

Orders & Payment

What is Subscribe & Save?

How much do I save with a subscription?

Can I choose how often my product ships?

Will I be notified before each order ships?

Can I pause, skip, or cancel my subscription?

Can I add more products to my subscription?

How do I cancel my subscription?

What happens if one of my subscription products is out of stock?

There was an issue with one of the products in my subscription. What do I do?

Subscribe & Save

I want to partner with INNBEAUTY Project.

Press & Partnerships

How do I join the Insiders Loyalty Program?

How does the Insider Loyalty Program work?

How do I earn points?

How do I redeem my points?

How do I check my points balance?

Do I earn points when I subscribe to products?

Do my points expire?

When do new points post to my account?

I left a review and I don't see my points?

Can I combine promo codes and points at checkout?

How do I get early access to products and promotions?

When does the $20 Refer A Friend credit post to my account?

Rewards

Do you ship to Canada?

How much is shipping to Canada?

How long does shipping to Canada take?

Are returns available for Canada orders?

What if my package is delayed or stuck in customs?

Are all products available to ship to Canada?

Can I track my Canada order?

Can I use promo codes for Canada orders?

Canada

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Categories

Products

Refills & Packaging

Shipping & Delivery

Returns & Exchanges

Orders & Payment

Subscribe & Save

Press & Partnerships

Rewards

Canada