We're sorry to hear you're not in love with your purchase! Any order purchased directly from innbeautyproject.com and received within the last 30 days is eligible for a return (minus the shipping cost!). Please reach out to our customer service...
Exchanges are processed as return-for-refunds (product must be unopened and unused and within 30 days of purchase). You will receive a refund if your product matches said criteria and then you can re-purchase the product from the website.
Please reach out to our customer service team at [email protected] with your order number and we'd be happy to help!
Returns are manually reviewed by our Consumer Experience team and may take up to 7 business days from the date your return is received to be fully processed. We’ll notify you as soon as your return is complete!
Once your return is processed, you’ll receive a confirmation email. If a refund was requested, please allow a few business days for the funds to appear on your original payment method—it may vary depending on your bank or credit card provider.
We're so sorry about that! Please reach out to us at [email protected] with your order number and we'll get you the correct item as soon as possible.
We can only assist with products purchased directly through our website at innbeautyproject.com - if you purchased your product elsewhere, we recommend you reach out to the retailer directly for assistance.